Support
Frequently asked questions
Quick answers about ordering, delivery, and returns at TakeNow.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) only. Pay when your order arrives at your doorstep — no online payment is required at checkout.
How long does delivery take?
Inside Dhaka, orders typically arrive within 2–5 business days. Outside Dhaka, expect 3–7 business days. Times may vary during busy periods or bad weather.
Do you deliver outside Dhaka?
Yes. We deliver across Bangladesh. Delivery times and availability may vary by location. Enter your address at checkout to confirm we can reach you.
Will someone call to confirm my order?
Often, yes. Our team may call to verify your address and order details before shipping. Please answer so we can dispatch your parcel without delay.
Can I return or exchange an item?
You may request a return or exchange within 3 days of delivery if the item is wrong, damaged, or not as described. See our Returns & Refunds Policy for full details.
How do I start a return?
Visit our Contact page or submit a return request from Support with your order number and photos of the issue. We will walk you through the process.
What if I refuse delivery?
Repeatedly refusing delivery without a valid reason may result in your phone number or address being blocked from future orders.
Do I need an account to shop?
No. You can checkout as a guest. If you create an account later with the same phone used on a guest order, your order history is linked to that phone.
How can I track my order?
After your order ships, we will share updates by phone or WhatsApp. For status questions, visit our Contact page or email support.
How do I contact support?
Visit our Contact page for WhatsApp, phone, email, or the contact form.